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Workplace Services / Service Desk / System Integrator
Building Operations / On Demand Work / System Integrator

Setting the Behavior for Service Desk and On Demand (Application Parameters)

As part of configuring the way the SLAs route work through the system, system integrators also need to set the application parameters for Service Desk and On Demand to control items, such as:

• the color the system uses to indicate items for which a user is a substitute
• auto-archiving
• views used for the various steps

You can set these parameters using the System Administration / ARCHIBUS System Administration / ARCHIBUS Administrator - Application Configuration / Configure Application Parameters task.

Choose AbBldgOpsOnDemandWork or AbBldgOpsHelpDesk (for Service Desk). The system then lists all application parameters for the selected application so that you can review or edit the values.

After changing an application parameter, you must restart the application server in order for the change to take effect.