The Call Center role organizes the complete on demand work process into one role. This is useful for organizations that use the same set of people (such as a call center) to interface with the system and to perform tasks in all parts of the process. The Call Center role allows one person or one group to access tasks for all the different On Demand tasks , without having to navigate through the various roles on the Process Navigator.
The Call Center tasks are:
Create Maintenance Service Request
Approve/Reject Service Request
Estimate and Schedule Work Requests
Assign Work Requests to Work Orders