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Building Operations / On Demand Work / Craftsperson
Building Operations / Preventive Maintenance / Craftsperson

Craftsperson Role

As a craftsperson, you will find that on demand and preventive maintenance work orders and work requests appear in your queue for you to execute.

Note that some work in your queue may be listed in a different color. This color indicates work that you are receiving because you are a substitute for the standard craftsperson assigned to this task. Handle this work per normal procedures. When you complete the task, the system will include the following message in any comments that you enter: "Step performed by substitute of <original responsible name>."

Updating the System About Work you Completed

As you complete the work, you must update the system about the work you preformed.

Use these tasks to update the system about your work:

Update Labor Hours  

Update Work Requests and Work Orders

Viewing Work Requests without their Work Orders 

Work requests that appear in your queue have been automatically or manually assigned to a work order .

Some sites prefer to directly access work requests without first viewing the parent work order. This makes it easier to update a set of work requests at one time.

To accommodate sites that do not want to reference work orders, there is an alternate role -- Craftsperson (Work Requests) -- whose tasks hide work order information. Other than this change, the tasks of the "Craftsperson (Work Requests)" role mirror the tasks of the "Craftsperson" role. Depending on your site's practices, your Business Process Owner will make one of these roles available to craftspersons at your site.

Using the ARCHIBUS Maintenance Mobile App

While in the field, craftspersons can review their list of work and enter details about the jobs they work on by using their laptop connected to a network to access the ARCHIBUS system.

However, some sites prefer to provide craftspersons with mobile devices and smart phones. In these cases, craftspersons can use the ARCHIBUS Maintenance mobile app to access the ARCHIBUS system from their smart phones and mobile devices.

With the Maintenance mobile app, craftspersons can use their mobile devices to:

• Access their work queue and update and complete the work requests that are assigned to them. Using the mobile device, they can update such details as time, parts, and costs, as well as add documents, such as photographs of the work site and then upload these details to the ARCHIBUS system on the central server.
• Create new work requests either for their own work or for work to be completed by other teams. For example, while addressing one issue, they may notice an unrelated problem in the same room. They can report this problem directly from their smart phone.

For information, see Maintenance Mobile App.