Workplace Services / Service Desk / Service Contract Manager

Service Request Type by Service Provider Performance Report

This predefined report gives an evaluation of the quality and effectiveness of the services provided for the different request types by service providers.

Evaluation parameters are shown in the following table:

Evaluation of ...	Parameters
Request Handling	Number of Requests entered vs. Number of Responses on Time Number of Completion on Time Number of Complete Within Estimated Cost Number of Complete On Time Within Estimated Cost
Cost	Estimated Costs Actual Costs Cost Variance Number of Requests Entered vs. Number of Complete Within Estimated Cost Number of Complete On Time Within Estimated Cost
Client Satisfaction	Number of Client Surveys by Satisfaction rating

By using the filter panel, you can focus the results by Site, Year, Request Type and/or Service Provider.

Note: To generate this report, the system considers all archived service requests.