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Workplace Services / Service Desk /Service Desk Manager
Building Operations / On Demand Work /Service Desk Manager
Space Planning & Management / Space Inventory & Performance / Service Desk Manager
Space Planning & Management / Personnel & Occupancy / Service Desk Manager

Creating and Editing Request Types

To create, modify, and delete request types,select one of the following tasks:

• Workplace Services/Service Desk/Service Desk Manager/Manage Request Types
• Space Planning & Management / Space Inventory & Performance / Service Desk Manager /Manage Request Types
• Space Planning & Management / Personnel & Occupancy / Service Desk Manager / Manage Request Types 
  • The system lists the currently defined request types. Select a request type, and the system presents a tab for editing its current properties.
  • To create a new request type, click on the Add Request Type button, and enter its properties.
• Building Operations/On Demand Work/Service Desk Manager/Manage Maintenance Request
  • The system presents the Service Desk- Maintenance request type for editing.

Request Type Properties

In the top panel, you can enter basic parameter of the request type, such as:

• name and a description
• whether or not a questionnaire is included.
• a security group for whom this Request Type is available. If this field is not completed, the request type is available to all security groups.

Note: You can make a request type available to only one security group; you cannot enter multiple security groups.

In the lower panel you can specify which panels or fields display to the user when the user if completing requests of this type.

• Location: If requests of this type will be related to a location, such as a maintenance requests, you will want these fields to display so that the requestor can enter the location requiring work.
• Equipment: If the request could pertain to equipment, you will want the requestor to specify this by completing equipment fields. For a request type such as copy service, you will not need the user to complete equipment information, and these fields can be hidden.
• Documents: Choose this option if you want the requestor to have the possibility to upload additional documents with requests of this type.
• Date and Time Required: Choose this option if you want to allow the requestor to specify a specific date and time by which the service is needed.

Next

Click the Save button to confirm your settings.

If you select to include a questionnaire and you are not defining a Service Desk-Maintenance request, you will move to the Questionnaires tab. See Including a Questionnaire for a Request Type.

See Also

Understanding Request Types