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Workplace Services / Service
Desk / Service Desk Manager
Building Operations / On Demand Work / Service Desk Manager
Space Planning & Management / Space Inventory & Performance / Service Desk Manager
Including a Satisfaction Survey on Completed Service
Requests
You may wish to have the requestor record their satisfaction with a completed service request. You can then analyze the survey results and improve operations at your site.
For the of Completed, the program lists the Add
Survey button. Choose this button, and the program adds a satisfaction survey to the request.
You can then set the details of the survey by clicking the pencil icon next to it.
- You may wish to
specify a condition that the request must meet in order to generate a satisfaction survey. For example, you can have the system generate surveys only for requests of a certain dollar amount.
- You must specify to whom the survey will be sent. This can be:
- an employee
- a vendor
- a craftsperson
- a
service desk role (client)
Note: The Satisfaction Survey
is automatically assigned to the Client (Requestor) service desk role.
Making Modifications
The satisfaction surveys will be shown in the Request
Status Completed panel.
- To review or
modify, click on the icon
next to it.
- To delete click on the icon.
Back
Go back to Setting
Response Procedures for an SLA