When department managers and space managers request additional space or release space they are not using, they do so by making a service request. Similarly, when space managers and company employees request group moves and individual moves, they do so by completing service requests.
The system routes the request to the appropriate parties for approval and issuing, and executes the request based on the definition in the corresponding service level agreement (SLA).
As a Service Desk Manager, you must define and maintain space-related SLAs. You can control such information as:
With the Space Inventory & Performance application and the Personnel & Occupancy application, you will work with service requests that are of the request types:
Service Desk-Department Space
Service Desk- Group Move
Service Desk-Individual Move
Accordingly, these applications each provide a Service Desk Manager role so that you can define and edit service requests directly from the Space Planning & Management domain.
The following topics cover the basic steps for creating and managing SLAs, and correspond with the tasks of the Service Desk Manager role:
See Also
Service Request Workflow for Move Requests and Departmental Space Requests