As a supervisor, you will find that service requests and work requests appear in your queue for your review, approval, and action. The exact approval, scheduling, cost estimation, work order assignment, and other steps that you must take on a particular job depend upon the SLA governing the initial service request.
If you are a supervisor working with Preventive Maintenance work orders, your tasks are slightly different. See Preventive Maintenance Supervisor Overview.
Depending on the type of service request, the resulting work request will be automatically or manually assigned to a work order .
Some sites prefer to directly access work requests without first viewing the parent work order. To accommodate sites that do not want to reference work orders, there is an alternate role -- Supervisor (Work Requests) -- whose tasks hide work order information. Other than this change, the tasks of the "Supervisor (Work Requests)" role mirror the tasks of the Supervisor role. Depending on your site's practices, your Business Process Owner will make one of these roles available to supervisors at your site.
In general, you might perform a combination of the following tasks:
Review Service Requests and Assign them to Work Requests
Estimate Labor, Parts, and Tool Requirements
Schedule Labor, Parts, and Tools
Approve and Reject Work Requests
Assign Work Requests to Work Orders
Edit and Manage Work Orders and Work Requests
Update Work Orders with Details about the Job
Close Out (Archive) Work Orders